Salon Policies

We understand that plans sometimes change. If you need to cancel or reschedule your appointment, please call or text us at (208) 255-1200. Appointments cannot be canceled or rescheduled online.

Cancellations with less than 24 hours' notice may be charged 50% of the scheduled service. Same-day cancellations may be charged 100% of the scheduled service.

No-shows may be charged 100% of the scheduled service cost. Repeated no-shows may affect your ability to book future appointments.

We send email and text reminders 72 hours and again 24 hours before your appointment. If you choose not to receive appointment notifications, you are still responsible for keeping track of your scheduled appointments.

If you arrive late, we'll do our best to complete as much of your scheduled service as time allows. The full service price will still apply, even if your service needs to be shortened.

Arrivals more than 15 minutes late may need to be rescheduled so we don't run behind for the clients scheduled after you.

We accept cash, checks, and major credit and debit cards.

A credit card may be required to reserve longer appointments when booking online.

Group appointments reserve a significant amount of time with multiple technicians, so they have different booking and cancellation requirements.

A 50% deposit is required to reserve your group appointment. The deposit is refundable if the reservation is canceled more than five days before the scheduled appointment.

The remaining balance must be paid in full five days before the appointment. One person is responsible for the entire reservation and payment.

Once within the five-day cancellation period, all reserved services are charged whether or not every member of the group attends.

An 18% gratuity is automatically added to group appointments.

If you have a concern with your service, please contact us. We're always happy to take a look and, when appropriate, correct the issue.

We do not offer refunds on completed services.

If you currently have product on your nails from another salon, please let us know when booking. Some products can be worked over, while others, including dip and acrylic, will need to be removed first.

If you're not sure what's currently on your nails, give us a call and we'll help determine what needs to be booked.

All purchased gift certificate sales are final and cannot be redeemed for cash.

Donated and promotional gift certificates expire one year from the date issued and have no cash value.

Due to the nature of our retail products, all sales are final. If you experience an issue with a product purchased from us, please contact us so we can help.

Trained service animals are welcome at Heather's Nail Boutique. Pets and emotional support animals are not permitted in the salon.

If using your phone during your appointment, please do not use speakerphone out of consideration for other clients and our team.

We want Heather's Nail Boutique to be a welcoming place for both our clients and our team. Rude, abusive, threatening, or inappropriate behavior toward our staff or other clients will not be tolerated and may result in refusal of future service.